Internal Reference Number: FOI_8181
Date Request Received: 27/09/2024 00:00:00
Date Request Replied To: 04/10/2024 00:00:00
This response was sent via: By Email
Request Summary: PALS and Complaints
Request Category: Companies
| Question Number 1: The following questions concern the trust鈥檚 complaints handling responsibilities governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009), the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 (the 2009 and 2014 Regulations) and expectations to provide Patient Advocacy and Liaison Services (PALS) under the terms of the Health and Social Care Act (2001). I would like to request the following information. 1. What budget (in 拢) did the trust allocate to Patient Advice and Liaison Services (PALS) in the following financial years (If no separate PALS budget exists, please provide an estimate based on approximate funds spent on PALS related activity)?: a. 2019/20 (1 April 2019 to 31 March 2020) b. 2020/21 (1 April 2020 to 31 March 2021) c. 2021/22 (1 April 2021 to 31 March 2022) d. 2022/23 (1 April 2022 to 31 March 2023) e. 2023/24 (1 April 2023 to 31 March 2024) | |
| Answer To Question 1: Please see attachment for answers to Qs 1 and 2. To accompany this answer to question 1 please also see the documents listed below:  FOI 8181 Q1&2.xlsx | |
| Question Number 2: 2. How many FTE staff were employed as part of your PALS service in the following months (If staff members work across PALS and other duties, please provide an estimate based on approximate staff time spent on PALS-related activity)?: a. 1 March 2019 (or nearest possible date, please state) b. 1 March 2020 (or nearest possible date, please state) c. 1 March 2021 (or nearest possible date, please state) d. 1 March 2022 (or nearest possible date, please state) e. 1 March 2023 (or nearest possible date, please state) f. 1 March 2024 (or nearest possible date, please state) | |
| Answer To Question 2: Please see attachment for answers to Qs 1 and 2. | |
| Question Number 3: 3. How many FTE staff were employed to work on complaints handling in the following months (If staff members work across complaints handling and other duties, please provide an estimate based on approximate staff time spent on complaints related activity)? a. 1 March 2019 (or nearest possible date, please state) b. 1 March 2020 (or nearest possible date, please state) c. 1 March 2021 (or nearest possible date, please state) d. 1 March 2022 (or nearest possible date, please state) e. 1 March 2023 (or nearest possible date, please state) f. 1 March 2024 (or nearest possible date, please state) | |
| Answer To Question 3: a. 2.6 WTE b. 2.6 WTE c. 2.8 WTE d. 2.8 WTE e. 3.6 WTE f. 3.6 WTE | |
| Please see Attachments: | |
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Our staff at 91影视 District Hospital have long been well regarded for the quality of care and treatment they provide for our patients and for their innovation, commitment and professionalism. This has been recognised in a wide range of achievements and it is reflected in our award of NHS Foundation Trust status. This is afforded to hospitals that provide the highest standards of care.
