91Ó°ÊÓ

What are our Trust Values?

There areÌýfive valuesÌýthat all staff – everyone from porters, physiotherapists, nurses, cleaning assistance to secretaries, consultants, healthcare assistant and phlebotomists – are expected to demonstrate:

Person Centred and Safe - Our focus is on delivering high quality, safe and person focussed care through teamwork and continuous improvement.

Professional - We will be open and honest, efficient and act as role models for our teams and our communities.

Responsive - We will be action oriented and respond positively to feedback.

Friendly - We will be welcoming to all, treat people with respect and dignity and value others as individuals.

Progressive - We will constantly seek to improve and transform the way we work, to ensure that our services respond to the changing needs of our communities.

We live our values everyday in the work we do with patients, visitors and colleagues. Some of the ways we show them are:

• Being polite and introducing ourselves to everyone we meet
• Treating everybody as individuals and respecting their needs
• Communicating openly with patients, visitors and colleagues, respecting confidentiality and privacy
• Taking the time to actively listen and understand individual needs
• Acknowledging that we don’t always get it right
• Speaking out when we see things aren’t right and supporting others to do the same
• Giving praise and saying thank you for a job well done
• Celebrating and recognising personal, team and organisational achievements
• Using the skills, experience and diversity of staff to better deliver our objectives and services
• Taking personal responsibility for our own learning
• Taking opportunities to learn with and from others
• Embracing change and supporting others through it
• Working across boundaries to improve the experience of patients, visitors and colleagues

NHS People Promise

91Ó°ÊÓ NHS Foundation Trust is one of 23 Exemplar sites in England sponsored by NHSE. As well as honouring our hospital's values, The People Promise is a promise we must all make to each other – to work together to improve the experience of working in the NHS for everyone. The 7 domains that make up our People Promise have come from those who work in the NHS - people in different healthcare roles and organisations have made it clear what matters most to them, and what would make the greatest difference in improving their experience in the workplace.

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We are compassionate and inclusive: We do not tolerate any form of discrimination, bullying or violence. We are open and inclusive. We make the NHS a place where we all feel we belong.

We are recognised and rewarded: A simple thank you for our day-to-day work, formal recognition for our dedication, and fair salary for our contribution.

We each have a voice that counts: We all feel safe and confident to speak up: And we take the time to really listen - to understand the hopes and fears that lie behind the words.

We are safe and healthy: We look after ourselves and each other. Wellbeing is our business and our priority - and if we are unwell, we are supported to get the help we need. We have what we need to deliver the best possible care - from clean safe spaces to rest in, to the right technology.

We are always learning: Opportunities to learn and develop are plentiful, and we are all supported to reach our potential. We have equal access to opportunities. We attract, develop and retain talented people from all backgrounds.

We work flexibly: We do not have to sacrifice our family, our friends or our interests for work. We have predictable and flexible working patterns - and, if we do need to take time off, we are supported to do so.

We are a team: We are one huge, diverse and growing team, united by a desire to provide the very best care. We learn from each other, support each other and take time to celebrate successes.